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Benefits to Company

  • Makes it easier to satisfy customer needs.
  • Better management control and reporting.
  • Requiring organizations to continuous improvement.
  • Fewer problems with failures in service or product quality.
  • Better management control and reporting.
  • Greater employee awareness about quality.
  • Marketing tool for sales promotion.
  • Increased credibility.

Benefits to Employees

  • Employees know what to do and how to do it.
  • Enhanced communication among employees.
  • Clarity in job specification.

Benefits to Customer

  • It assures the consumers that they provide quality products and makes companies stand out from their competitors
  • Reassurance to customers that their organization consider to the needs and expectations of customers and follow complaints and satisfaction of customers as a requirement

Benefits to All

  • Innovation and improvement.

Benefits to Society

  • Contributes to the quality of life in general by ensuring improved health and safety.
  • Reduced environmental impact.


From the above it is quite obvious that ISO certification brings about so many benefits which vary from one angle to another.
To conclude, ISO certification is still a good reference to begin the process of quality improvement. No wonder ISO certified service organizations place much emphasis on quality measurement than do non-certified service firms. Therefore, ISO certification can deliver business benefits but ISO certification should be seen as part of an overall continuous improvement process, rather than an end to itself.

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