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Poor Quality

Market is customer centric. Competition is very high. Still most of the companies face the problem of poor quality. In spite of various quality models, processes the issue of poor quality is there. Why is it so?

What are the causes of poor quality?

Causes of poor quality may be grouped in six main categories:

Man

  • Lack of motivation/interest, fear, stress
  • Shortage of people
  • Lack of training / skills
  • Unqualified personnel
  • People taking shortcuts

Machine

  • Lack of capability
  • Lack of maintenance
  • Non availability of spares
  • Wear and tear
  • Improper setup/calibration
  • Outdated technology

Material

  • Low grade material
  • Unspecified material
  • Variation

Management

  • Lack of vision, mission, value system
  • Failing to identify/understand customer needs/requirements
  • Short term planning
  • Inadequate/poor planning
  • Flawed incentives and indicators
  • Favoritism
  • Lack of supervision/monitoring
  • Attitude towards change
  • Lack of decision making and communication skills
  • Lack of process understanding
  • Lack of fact based decision making

Method

  • Lack of procedures
  • Procedures not followed
  • Conflicting requirements
  • Procedures not communicated
  • Too rigid or too relaxed requirements

Environment

  • Humidity / temperature / lighting


References

http://www.qualitygurus.com/courses/mod/forum/discuss.php?d=1767(external link)

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