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DMAIC is a structured Six Sigma approach to process improvement. The DMAIC approach can be applied in any situation where a process has a defined measurable results whether its manufacturing a specific product such as phones or transactional such as engineering design firm.

DMAIC process includes: Define, Measure, Analyze, Improve and Control.

  • Define the problem & what the customers require.
  • Measure process & operation parameter related to the problem.
  • Analyze data & determine the cause of the problem.
  • Improve the process to remove the causes of the defects.
  • Control the improved process to ensure that the problem do not recur.


or simply

  • Define: What is important?
  • Measure: How is the company doing?
  • Analyze: What is wrong?
  • Improve: Fix whats wrong?
  • Control: Ensure gains are maintained?



References

http://www.qualitygurus.com/courses/mod/forum/discuss.php?d=4475

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