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  • In EFQM Excellence Model there are five 'enablers' and four 'results'.
  • The 'enablers' criteria cover what an organization does.
    • The 5 enablers are:
      • Leadership
      • Strategy
      • People
      • Partnerships & Resources
      • Processes, Products & Services
  • The 'results' criteria cover what an organization achieves.
    • The 4 result areas are:
      • Customer Results
      • People Results
      • Society Results
      • Key Results

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