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The Rise of Quality:


22 January 1901Sir John Wolfe-Barry (the man who designed London's Tower Bridge) instigated the Council of the Institution of Civil Engineers to form a committee to consider standardizing iron and steel sections .
1911Frederick W. Taylor published "The Principles of Scientific Management".
1924 Walter A. Shewhart(external link), a statistician at Bell Laboratories developed the control charts, and principles of statistical process control.
1925 Sir Ronald Fisher(external link) published the book, Statistical Methods for Research Workers, and introduced the concept of ANOVA.
1937 Joseph Juran(external link) introduced the Pareto principle as a means of narrowing on the vital few.
1940The acceptance sampling plan was developed by Harold F Dodge(external link) and Harry G Roming(external link).
1943 Kaoru Ishikawa(external link) developed the cause and effect diagram (also known as fishbone diagram).
1946The Japanese Union of Scientists and Engineering (JUSE) established.
1946The International Organization for Standardization was founded in Geneva, Switzerland.
16 February 1946The American Society for Quality Control (ASQC) was formed.
1947 Dr Edwards Deming(external link) was sent to Japan to help Japanese rejuvenate their industries.
1950 Genrich Altshuller(external link) developed the theory of inventive problem solving (TRIZ).
1951Deming prize instituted.
1951Juran published the first edition of "Quality Control Handbook"
1954Juran's reputation in quality management led the Union of Japanese Scientists and Engineers to invite him to Japan.
1960The first "quality control circles" were formed in Japan and simple statistical methods were used for quality improvement.
1960sThe concept of Kaizen developed.
1961-1964The concept of Poka Yoke developed by Shingeo Shingo(external link).
1966Dr. Yoji Akao, introduced Quality Function Deployment (QFD) Methodology.
1968 Kaoru Ishikawa(external link) published the Guide to Quality Control.
1969 Dr. Shingo Shigeo(external link), as part of JIT, pioneered the concept of Single Minute Exchange of Dies.
1969Ishikawa emphasized the use Seven Quality Tools.
1969ASQC co-sponsors the first International Congress in Quality Control, hosted by the Union of Japanese Scientists and Engineers in Tokyo.
1970s Dr. Taguchi(external link) promoted the concept of Quality Loss Function.
1977International Association for Quality Circles founded.
1979BS 5750 was issued. This was later replaced with ISO 9001:1987.
1979 Philip Crosby(external link) published his book "Quality is Free".
24 June 1980NBC aired the television documentary "If Japan Can, Why Can't We?.
1980s Professor Noriaki Kano(external link) developed the Kano model which classifies customer preferences into five categories: Attractive, One-Dimensional, Must-Be, Indifferent, Reverse
1982In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management.
1986Six Sigma formulated by Bill Smith(external link) in Motorola.
1986 Masaaki Imai(external link) established the Kaizen Institute to help Western companies introduce Kaizen concepts, systems and tools.
15 March 1987ISO issued the first version of the ISO 9000 series.
1987Malcolm Baldrige National Quality Award was established.
1988Motorola becomes the first company to win Malcolm Baldridge National Quality Award.
15 September 1988Presidents of 14 European companies came together to create the European Foundation for Quality Management.
1994QS9000 quality standard developed by a joint effort of the 'Big Three' automakers, General Motors, Chrysler and Ford.
1994ISO issued the second version of the ISO 9000 series.
1995General Electric (GE) launched the Six Sigma initiative.
1997ASQC drops 'Control' from its name, becomes ASQ.
1999ISO/TS 16949 1st Edition was released.
2000ISO issued the third version of the ISO 9000 series.
2008ISO issued the fourth version of the ISO 9000 series. (Video - History of ISO 9001(external link))



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The Fall of Quality


15 April 1912The Titanic sank on its maiden voyage. Over 1,500 people lost their lives when the ship ran into an iceberg and sunk in frigid waters.
2 December 1984Bhopal Gas Tragedy - A leak of methyl isocyanate gas and other chemicals from the plant resulted in the exposure of hundreds of thousands of people.
28 January 1986The Space Shuttle Challenger was destroyed 73 seconds after takeoff due to a faulty O-ring.
26 April 1986Chernobyl Disaster - The accident was officially attributed to power plant operators who violated plant procedures and were ignorant of the safety requirements needed.
6 July 1988Alpha Piper Disaster - An explosion and resulting fire destroyed it, killing 167 men,
May 2000Ford Motor recalled 6.5 million 15-inch Firestone tires fitted to the Ford Explorer SUV. This soon culminated in the resignation of Ford's CEO at the time, Jacques Nasser.
2001Space Shuttle Columbia failed during re-entry into the Earth's atmosphere, resulting in the death of all seven crew members.
2006Sony Notebook Battery Recall - Computer manufacturers recalled batteries after a number of instances where the batteries, made by Sony, overheated or caught fire
2009 - 2010Toyota recalled millions of vehicles because of sticking accelerator pedal.
20 April 2010BP Oil Spill - It is the largest accidental marine oil spill in the history of the petroleum industry.
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