Seven Quality Management Principles
ISO 9001:2015 defines 7 Quality Management Principles (QMPs) as the basis of the standard.
QMP 1 – Customer Focus
Meet and exceed customer expectations
QMP 2 – Leadership
Provide purpose, direction and engagement.
QMP 3 – Engagement of People
Recognition, empowerment and enhancement of skills and knowledge.
QMP 4 – Process Approach
Understand processes to optimize performance.
QMP 5 – Improvement
To maintain current performance and to create new opportunities.
QMP 6 – Evidence-based Decision Making
Facts, evidences and data analysis for decision making.
QMP 7 – Relationship Management
Manage relationship with interested parties to optimize performance.