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Quality management system can be define as a set of interrelated or interacting elements that the organizations use to direct and control how quality policies are implemented and quality objectives are achieved.

Objectives of QMS

  • Customer focus: Actively reviewing customer needs through dialogue; making customer aware of new products and services; ensuring the organization is aware of customer needs; corrective action when the service fails to meet expectation.
  • Continual improvement- of products, services, working environment, staff development, and management and production processes.
  • Reduce waste - a reduction in wasted products, repeated or corrective work and unnecessary processes.

Elements of QMS

Quality Management system is a management system that is implemented in order to develop and implement quality policies within an organization and ensure compliance with customer and regulatory requirements. Some important elements of such a system are:

  • Responsibilities: In every QMS it is important for every member of the organization to gain knowledge pertaining to importance of the work that is done by the member in the organization. This develops a “feel good” factor within members. However, a member of the organization is given the job to act as a Management Representative who ensures that QMS is being implemented at various levels and acts as a Representative of organization during QMS certification.
  • Procedures: Every procedure being followed in the development of product is to be carefully and completely documented and continual efforts to improve them are made and well documented too.
  • Processes: Every process through which raw material undergoes to finally develop as a product is also documented. A number of small procedures/processes may be considered as a single large process too. They are also documented and continuously monitored and improved and every little change is accordingly documented.
  • Resources: Human Resource is the key resource in implementing QMS. Here, it is required that there should be adequate awareness, competency and training for the employees of the organization.
  • Customer Satisfaction: This implies that in order to attain customer satisfaction it is essential that the company must be aware of the customer requirements and work in accordance with those requirement and develop the product in compliance to the requirement previously stated.
  • Continuous Improvement: This aspect covers the essential process of bringing about continual improvement in various processes and procedures in order to achieve better result in overall quality performance.


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